How to add travel time between appointments

Measure the full transition

Start when the first service genuinely ends and stop when you need to be ready at the next address. Include packing, driving, parking and essential setup where relevant.

Choose a fixed or variable allowance

• Use a fixed gap for a compact, predictable area.
• Use customer postcodes when journey distances vary.
• Use road and expected traffic checks for time-sensitive routes.

Protect the appointment after the new slot

When inserting an appointment, calculate the transition into it and the transition out. Otherwise the new service may fit while making the following booking unreachable.

Example

If a service ends at 10:00, packing takes 10 minutes and the expected journey is 25 minutes, the next arrival cannot be planned before 10:35. Add any operational safety margin your work needs before publishing the time.

Review actual journeys

• Compare estimates with completed days.
• Separate travel delay from service overrun.
• Adjust service duration, coverage or buffer when a pattern repeats.