Frequently asked questions
CalMov booking software questions, answered clearly.
Understand travel calculations, automatic travel pricing, plans, payments, connected calendars and current product limits before you open your booking page.
How does the free Pro trial work?
Your first business starts with 14 days of Pro when you create it. Try road and expected traffic checks, unlimited services and booking page customisation without adding a card. Existing businesses and team invitations do not start another trial.
What happens when the trial ends?
You move to free Lite unless you choose a paid plan. Your bookings and saved business information stay. Lite supports up to two services and travel gaps you set yourself; premium features stop being available. Before the trial ends, confirm which services you want to keep bookable and the travel gap your business needs. New online bookings pause until these Lite settings are confirmed.
Will I be charged automatically after the trial?
No. There is no card to add and no automatic subscription. You only start paying for CalMov when you choose a paid plan and complete checkout. The checkout shows the price and when payment begins.
Who is CalMov built for?
CalMov is designed for mobile service businesses that travel to customers and need booking times to account for the journey between appointments.
How do Plus and Pro calculate travel time?
Plus estimates driving time from one customer location to the next. Pro checks roads and expected traffic for the appointment time, including the journey before and after a possible booking.
Can CalMov automatically charge customers for travel?
Yes. Automatic travel pricing on Plus and Pro lets you set travel-charge brackets based on distance or estimated journey time. When you enable it for visits to customer addresses, CalMov applies the matching charge for the one-way journey from your business base to the customer.
What is the difference between travel-aware scheduling and automatic travel pricing?
Travel-aware scheduling checks whether an appointment fits, including the journeys around existing bookings. Automatic travel pricing decides whether an additional customer travel charge applies, using your brackets for the journey from your base to the customer. Charging for travel does not make an unreachable appointment available.
Can I choose distance-based or time-based travel pricing?
Yes. Choose either estimated road distance in kilometres or estimated journey time in minutes, then set a charge for each bracket. You can include a zero-charge bracket for nearby visits. Gaps between brackets carry no charge; journeys above the final bracket keep that bracket's charge.
Will customers see the travel surcharge before confirming?
Yes. For visits to a customer address, the booking review shows the service base total, travel surcharge and total before confirmation. Automatic travel pricing does not add a travel surcharge to online appointments or visits at your business location.
Can customers book an impossible gap between jobs?
CalMov checks the service length, your working hours, and the driving time needed around nearby bookings before showing or confirming an appointment time.
Can I change my services and availability?
Yes. Business owners can manage services, working hours, booking rules, travel areas, branding, payments, and connected apps from the settings page.
Does CalMov consider the first and final journey of the day?
Travel-aware scheduling can protect the journey from your business base to the first customer and the return journey after the final appointment.
What happens if the Pro journey check is temporarily unavailable?
CalMov blocks confirmation rather than treating an unchecked journey as safe. The customer can try the appointment time again once the journey service is available.
What is the difference between Lite, Plus and Pro?
Lite leaves a travel gap you choose between appointments. Plus estimates travel between customer locations. Pro checks roads and expected traffic before and after a proposed appointment, then rechecks the journey before confirmation. Plus and Pro also include automatic travel pricing; Lite does not.
Does CalMov support multi-staff booking?
Not yet. During the founder launch, one active staff member can take bookings per business account. Multi-staff booking is coming soon and should not be treated as available when choosing a plan today.
Is CalMov a route optimisation or dispatch system?
No. CalMov checks whether a customer-selected appointment is reachable around existing bookings. It does not currently rearrange a fleet route, assign jobs across a team or replace a field-service dispatch board.
Can I connect Google Calendar?
Yes. CalMov can connect Google Calendar so confirmed bookings are reflected in the calendar you already use and existing busy time can be considered when availability is checked.
Can customers pay when they book?
During a Pro trial, businesses can optionally connect their own Stripe account for online customer payments where that feature is available. This is separate from paying for CalMov. After the trial, online payments require Plus, Pro or the Lite payments add-on. US online payments launch separately; pay-later bookings remain available.
Does CalMov replace specialist clinical, stock or pet records?
No. CalMov handles booking and travel-aware availability. Clinical records, consent, prescriptions, stock, vehicle parts, pet histories and other regulated or industry-specific information need an appropriate specialist system.
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