Frequently asked questions
CalMov booking software questions, answered clearly
Understand travel calculations, automatic travel pricing, plans, payments, connected calendars and current product limits before you open your booking page.
How does the free Plus trial work?
Your first business starts with 14 days of Plus when you create it. Try road and expected traffic checks, unlimited services and booking page customisation without adding a card. Existing businesses and team invitations do not start another trial.
What happens when the trial ends?
You move to free Lite unless you choose a paid plan. Your bookings and saved business information stay. Lite supports up to two services and travel gaps you set yourself; premium features stop being available. Before the trial ends, confirm which services you want to keep bookable and the travel gap your business needs. New online bookings pause until these Lite settings are confirmed.
Will I be charged automatically after the trial?
No. There is no card to add and no automatic subscription. You only start paying for CalMov when you choose a paid plan and complete checkout. The checkout shows the price and when payment begins.
How much does CalMov cost?
Lite is free. Plus is £22 a month at the founder price (standard £29), or $29 (standard $39) in the US. Pro is £32 a month at the founder price (standard £39), and coming to the US soon. Team is in pilot; when it goes on sale it will be £49 a month at the founder price (standard £59), or $59 (standard $69) in the US. Unlimited services on Lite cost £5 a month ($6 in the US). The price shown is the monthly price you pay, and paid plans are billed monthly only if you subscribe.
What is founder pricing?
Founder pricing is a lower monthly price for businesses that join CalMov by 31 December 2026. It stays locked in for as long as you stay subscribed, including if you later move between Plus, Pro and Team. After 31 December 2026, new businesses pay the standard price.
Why do extra people cost less on Lite than on Team?
On Lite, you set the travel gaps yourself, so each extra person costs CalMov little to run: £5 a month each ($6 in the US). On Team, everyone gets road and expected-traffic checks on every booking, which costs more to run, so each person beyond the 2 included is £10 a month ($12 in the US). Extra people are in pilot on both plans. Plus and Pro are for one person; to add a second person, move to Team.
Who is CalMov built for?
CalMov is designed for mobile service businesses that travel to customers and need booking times to account for the journey between appointments.
How does CalMov allow for travel time?
On Lite, CalMov leaves the travel gap you set between appointments. On Plus, CalMov checks roads and expected traffic for the appointment time, including the journey before and after a possible booking.
Can CalMov automatically charge customers for travel?
Yes. Automatic travel pricing on Plus lets you set travel-charge brackets based on distance or journey time. When you enable it for visits to customer addresses, CalMov applies the matching charge for the one-way journey from your business base to the customer.
What is the difference between travel time checks and automatic travel pricing?
Travel time checks decide whether an appointment fits, including the journeys around existing bookings. Automatic travel pricing decides whether an additional customer travel charge applies, using your brackets for the journey from your base to the customer. Charging for travel does not make an unreachable appointment available.
Can I choose distance-based or time-based travel pricing?
Yes. On Plus, choose either road distance or journey time in minutes, then set a charge for each bracket. Distance brackets are set in miles. You can include a zero-charge bracket for nearby visits. Gaps between brackets carry no charge; journeys above the final bracket keep that bracket's charge.
Will customers see the travel surcharge before confirming?
Yes. For visits to a customer address, the booking review shows the service base total, travel surcharge and total before confirmation. Automatic travel pricing does not add a travel surcharge to online appointments or visits at your business location.
Can customers book an impossible gap between jobs?
CalMov checks the service length, your working hours, and the driving time needed around nearby bookings before showing or confirming an appointment time.
Can I change my services and availability?
Yes. Manage services in Services; working hours, travel areas and your connected calendar in Hours & availability; questions, policies and branding (on Plus) in Booking page; and payments in Payments. Switch tools such as saved profiles and visit records on or off in Toolkit.
Does CalMov consider the first and final journey of the day?
Yes. CalMov can protect the journey from your business base to the first customer and the return journey after the final appointment.
What happens if the Plus journey check is temporarily unavailable?
CalMov blocks confirmation rather than treating an unchecked journey as safe. The customer can try the appointment time again once the journey service is available.
What is the difference between Lite, Plus, Pro and Team?
Lite is free and leaves a travel gap you choose between appointments, with up to two services or unlimited services as a paid upgrade. Plus checks roads and expected traffic before and after a proposed appointment, then checks the journey again before confirmation. Plus also includes unlimited services and automatic travel pricing; Lite does not include travel pricing. Both include the Toolkit; photos, approve-first bookings, and the job checklist and customer report are Plus. Pro adds text reminders to UK mobiles, confirm links with follow-ups, "it's been a while" messages, a message log on each customer and your own email and booking domains. Team is in pilot: everything in Pro, for businesses with more than one person taking bookings.
Can customers add extras to a service when booking?
Yes, on Plus and above. Add-ons let customers add an optional extra to a service, such as a hot towel with a haircut. Each add-on has its own price and can add extra time to the appointment. Lite doesn't include add-ons.
Does CalMov support multi-staff booking?
In a pilot. With Team switched on, each person has the services they do and their own schedule, customers can choose a person or anyone available, and each person can have their own login. We switch it on for businesses that ask to join the pilot (email enquiry@calmov.com), and it can't be bought yet. Outside the pilot, one person takes bookings per business account.
Is CalMov a route optimisation or dispatch system?
No. CalMov checks whether a customer-selected appointment is reachable around existing bookings. It does not currently rearrange a fleet route, assign jobs across a team or replace a field-service dispatch board.
Is there a CalMov app?
CalMov works in your phone's browser, so there is nothing to download from an app store. You can add your CalMov dashboard to your home screen and open it like an app. Customers book from your booking page or website in their own browser, without downloading anything or creating an account.
Can I connect Google Calendar, Outlook or iCloud Calendar?
Yes, on every plan. Connect one of Google Calendar, Outlook or iCloud Calendar in Hours & availability, in the Calendar tab, so confirmed bookings are reflected in the calendar you already use and busy times in it block your booking page and keep the drive to and from them, like a booking: from the event's location when it has one, otherwise from your base.
Can customers pay when they book?
During a Plus trial, businesses in the UK and the US can optionally connect their own Stripe account for online customer payments. This is separate from paying for CalMov. After the trial, online payments require Plus, or the Online payments upgrade on Lite. Paying online is the customer's choice; they can still pay at the appointment.
Will prices show in pounds or dollars?
The site shows UK prices in GBP unless you choose the US, and it remembers your choice. Your own workspace uses the currency of the country you pick when you set up your business, GBP for the United Kingdom or USD for the United States, and it stays fixed so existing service prices, bookings and billing keep their meaning.
Does CalMov replace specialist clinical, stock or pet records?
No. CalMov keeps what a booking needs: saved profiles, answers to your questions, forms after booking and notes from each visit. Clinical records, prescriptions, stock, vehicle parts and other regulated or industry-specific records still need an appropriate specialist system.
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