How to
Can I download my customers and bookings?
Yes. In Settings, open the Account tab and use Export your data. Each download is a CSV spreadsheet of everything up to now: your customers, your bookings or your visit records.
Which plan
On every plan. The owner and admins can download it. Staff logins (Team) can't.
What customers see
Nothing. Downloading your data doesn't change anything or contact your customers.
Set it up
Step 1: Open Export your data
In Settings, open the Account tab. Export your data is below your booking alerts, with a button for each file.
Step 2: Download customers
Download customers gives a row for each customer: their name, email, phone, every address they've booked at, your notes and the day they were added.
Step 3: Download bookings
Download bookings has every booking, past and future, including cancelled ones: its reference, the services and add-ons, the date, start and end times, the status, the address or Online, the price, how it was paid, notes, and when it was made and cancelled.
Step 4: Download visit records
Download visit records has a row for each visit report: the booking it's for, the actual start and end, how long it took, how much got done, the job checklist as ticked, any delay reasons and your notes.
Step 5: Open it in a spreadsheet
Excel, Numbers and Google Sheets all open CSV files. Dates and times are in your business's time zone, and the file name has your booking link and the date, such as calmov-yourbusiness-bookings-2026-10-28.csv.
Common questions
Why do some cells start with an apostrophe?
A spreadsheet runs a cell that starts with =, +, - or @ as a formula. So that nothing a customer typed can run in your spreadsheet, those cells start with an apostrophe, such as a phone number written with +44.
Can my staff download it?
No. Only the owner and admins can. In Settings, a staff login (Team) only sees its own sign-in and booking alerts.
Is there a limit on downloads?
Up to 20 downloads an hour. If you reach it, wait an hour and try again.
Does it include card details?
No. The bookings file shows how each booking was paid: paid online, refunded, payment failed, not paid yet, or pay at appointment.