How to
Can emails to my customers come from my own address?
Yes, on Pro and Team. Emails to your customers already show your business's name. Add your own domain and they come from your own address too, like bookings@yourbusiness.co.uk, instead of CalMov's.
Which plan
On Pro and Team. The owner and admins can add it. You need a domain your business owns, such as the one your website uses.
What customers see
Their confirmations, reminders and other emails from you come from your name and your own address. Replies still reach the email you sign in with.
Set it up
Step 1: Open Domains
In Settings, open the Domains tab. It shows on Pro and Team, for the owner and admins.
Step 2: Add your domain
Under Send emails from your own address, enter your domain without www, like yourbusiness.co.uk. Choose the part before the @ that customers see (bookings, unless you change it), then press Add domain.
Step 3: Add the records where you manage your domain
CalMov lists three records: an MX and a TXT record for send, and a TXT record for resend._domainkey. Add each one where you manage your domain, such as your domain provider or whoever looks after your website. Each has a Copy button.
Step 4: Press Check now
Once the records are in, press Check now. When it says Verified, emails to your customers come from your own address. Until then they come from CalMov's address, exactly as before.
Step 5: Change the address or stop using it
You can change the part before the @ at any time and press Save. Stop using this domain, then Remove domain, puts your emails back on CalMov's address straight away.
Common questions
Will this change my existing email?
No. The records sit on send and resend._domainkey, beside the ones you have. The records that deliver your email to your inbox aren't touched.
Where do my customers' replies go?
To the email you sign in with, the same as before you added your domain. The address customers see doesn't need its own inbox.
How long does it take?
Usually less than an hour after you add the records, but some providers take longer. Press Check now again later if it still says Waiting for records.
What happens if the records are removed later?
Your emails go back to CalMov's address on their own, so none go missing. The Domains tab then says Records not found; put the records back and press Check now.
Can I use a Gmail or Outlook address?
No. It has to be a domain your business owns, like the one your website uses. Gmail and Outlook addresses belong to Google and Microsoft.